I am a direct tv customer and have been for almost my entire life as my entire family has direct tv. This could be changing very soon. We are diehard Minnesota Vikings fans, however me living out of the state right now prevents me from getting the games.
I called to inquire about purchasing 1 game or 1 team for te season and was told that it was impossible. That did not stop them from trying to sell me movie channels at a discount price.
I am not a movie fan but a football fan thank you very much. We did this about 4 times in the past. When I informed the gentleman about this on the phone he pretty much called me a liar.
I also inquired about getting a discount for ordering nfl ticket late in the season and he said it would be full price even if i ordered it on the last game of the season. This is not a good way to keep customers.
As I am no longer in a contract, I will be searching for alternate tv services. Any suggestions? Subpar performance issue during the political season. We pay for the NFL ticket too and receive service like this. There is not a cloud in the sky either. It has been this way for the last couple of months. They have monopolized the NFL coverage and have subversive customer service. I just tried calling here at am in the morning and was told by the autopilot voicemail I would have to wait until am.
They will only get better when they have something or someone to get compete with their sports tickets.
I called to complain and they gave us a small discount. My husband likes the NFL ticket and that is why we have it. To answer your question, no. If it helps, there are services out there that will call and negotiate with your TV provider on your behalf. It may take just as long, but you can put on a movie or show while you chat I do it all the time. I work for Directv and I can tell you how to lower your bill for free. First, if you are in a contract forget it.
The only way to save you money at that point is to reduce services. However, if you are out of contract or months from the end of your contract, call in and ask if you can negotiate a new contract. We WANT to help you. And now that you are out of your initial contract, any new contract you qualify for will have discounts that last the full duration of the new contract.
We are not out to screw you, I promise. We are people and customers too, so as long as you can ride out the second year of your contract and if you are not too greedy or unrealistic in your expectations and finally as long as you get to the loyalty department the contracts dept.
And as a brief side note, I wish people would quit thinking we will be more helpful if you threaten to leave. If does not work with us. If we have an offer available to you we will apply it. As I mentioned, we want to help you.
Day 1: was charged for a genie go of which was never purchased. The intaller called to tell the company that it was indeed incorrect and to adjust our payments. This never happened. I had to call to ask for the approx. It was guaranteed to be put back on my card. I called about 3 more times to check if it was as a month want by with no credit. Each representative had no idea what was going on.
That told me it was my credit card company. I called my credit card and they said otherwise. Finally after calling directtv again they said they would credit my directtv accou t instead as they admittedly claimed they were wrong.
Then, they have me the wrong credit back. I had to call again. Worst company. Also, charges are ambiguous. Our plan was the Choice plan and went up 50 dollars after the first year. Although this is stated in the contract to go up I was unhappy with the specific amount of increase. When I called to ask what we could do they claimed just to downgrade our plan. No other options were provided to us and so we did to save money. My husband then called to see if other options were available, we were told we could get a lower plan and just pay for the sports channels for a small additional amount.
So we had to call back yet again and change to the entertainment package for about Geez, can you at least spare the 10 bucks for all the call backs we had to make! Unfortunately, we cannot leave the agreement without paying dollars. So, we are left completely unhappy with the plan paying more than the introductory rate and for a lower status entertainment plan I have to say, this is the worst place to deal with, I needed to express this on here to everyone.
Directtv is not the type of place that tries to make you stay. It is a. Horrible experience. All cable providers pricing is skyrocketing. Yes, Direct TV pricing is slightly less than Cox.
However you pay for lower quality, the lack of efficiency and lack of programming such as with the Direct TV channel guide and channel selection i. Just curious, have they considered changing providers, and if so, to which provider? That service will be cancelled. She agrees she made a gross error when she took the advice of her newly-built apartment complex management that was promoting Direct TV at the time. In addition, I have another friend who has Direct TV.
I did not use the TV remote at her house nor change the channels myself there. I am right there with John Gabriel. I am a DirecTV customer of 4 years. When I first signed on with them they said I had to sign a 2 year contract. This included 1 year of locked in rates, the 2nd year the price can change of which it did… my plan nor equipment changed. I only lost some channels as they were suddenly no longer part of my plan. They hide the fact these are discounts and your plan will jump on your next billing cycle on the 13th month.
I moved with my boyfriend to his place. He had the account put in his name as I still owned my home. I moved back to my home, had to reopen an account. They had to set up a new account and BAM…. Nothing I could have done to prevent what mother nature had in store. I had the acct suspended until I was able to purchase new tvs, surround sound system, dvd players whole 9 yards. So my bills were put on hold.
Well I got my new bill in and its over double what it was 2 months prior! I asked. Those do not carry over even if you have your account suspended.
This company sucks the consumer dry, has hidden fees and has very poor customer service skills. At that time the tech would swap even equipment. Next issue…. So I said ok lets check other plans and options…. So I get foreign channels, home shopping shows, no music channels, none of the channels I watch and local channels? Sounds like a deal NOT!!! Well now I am going the antenna route.
Hey Aimee, thanks for sharing your experience, although it definitely seems like you went through a lot of heartache in the process. We hope the antenna route goes well, but if not, be sure to let us know if you switch to another provider and how you like them! Horrible customer service experience except one lady but charge still showing up on bill. I live in the sticks, so we are stuck between this terrible service or dish network. So we have crap, and more crap.
Customer service is lacking. Lemme tell ya, as soon as I am moved outta this cesspool louisiana, directv is gone. You guys are worthless. We have had nothing but billing issues with Direct!! We have auto pay and every month our bill is different. My husband has had to call them every month for almost the past year to get it right and the problem is never fixed! I am beyond frustrated and want to cancel!
Have you tried their chat help yet? Plus, you can easily keep a record of your chats I just save it to the computer. Hope it helps. This is the worst company i have ever delt with. They dont care about there customers or people wanting there service. I expect my full refund and additional credit do to all the incconvinience they have caused during these three months. But for sure they to cheap to pay anyone for incconvinience but charge to do installation at a high price and up there prices for tv entertainment and dont bother to show up.
I have been with Direct tv for over 3 years now and I canceled my services with them because I was periodically being charged for fraudulent charges, They have a different address for where the service is being provided which must be a system error on their end.
When I canceled my service with them I was told that I am obligated to pay the cancellation fee which I ended up doing, 2 months pass I get a bill from them saying Ive ordered Nfl the day before I cancelled, I asked the lady to please take her time to see if I have ever ordered or watched such a thing in my history she said no you are correct but still we show you owe us This company is a complete rip off and fraud, What can I or should I do?
Have you tried contacting the Better Business Bureau? Perhaps they can help you address this situation. Keep us updated, especially in the event you find the right person at DIRECTV to talk to, or a third party mediator who resolves your issue. My bank decided to update my credit card and since then, dealing with DirectTV to make a payment has been a nightmare. Everytime, I keep asking them to solve the issue, and they keep saying they will to make me go away.
I had to call back again and when I demanded something be done with this, I was promised that it was going to be escalated. Hey Donna, sorry to hear that.
It should be as simple as correcting the information in their system, as you said. At any rate, keep us updated with your situation and let us know if we Reviews. Customer service reps are not located in the U. Said it was my fault for not paying my bill, but I was in the process of talking with them about restarting services. Absolutely hate directv…. I hope this company fails. Disgusted by Direct TV. I got all the details and he was very detailed and polite. I told him thanks and that I would talk to my husband when he got home.
He was excited and when I got home that night we sat down to call Direct TV to set up our bundle. This time we got a new representative.
I even asked him the connection fees and what our first bill total would be. Then he set up the , Century Link, internet to come out Friday. First complaint is their their billing is very confusing. They have all these extra charges and no description of what they are. They purposely try and be as vague as they can.
They never cancelled. They said that my husband wasnt qualified to cancel, even though we gave all his information while signing up with Direct tv, they never recorded it. After finally getting a chance to look at my paper mail, i see that century link is billing me for internet services. She told me that the bundle never included internet.
First off…. She then kept referencing to the paper mail. She said no where does the bill say internet. No description of what that word means. I told her despite not being able to understand the made up terminology on the bills, it was the several Direct TV agents that confirmed that internet was included. I even had a conversation with the agent I signed up for on how many devices I could use on 8 Mbps, so all of them saying internet included was not accidental. That was literally her argument.
Working in customer service, the customer might not always be right. I did get irritated, I told her I was lied to! How is this my fault? She was so irritated at me for crying — and after not just her but a few irritated employees I can see that this is a trend from Direct tv.
At my job, we sell Direct TV and dish satellite antennas. Honestly, I used to be extremely mad at DirecTV, but after reading through a great number of these comments, I am now just incredibly sad that this joke of a company has ripped off this many people. The customer service is atrocious! Rude, condescending, inconsiderate, called me a liar, double-talked me, lied to me, insinuated that I cannot do basic math, I can keep going… The billing is unreliable!
Changed monthly yet NO statements were provided so I have no idea exactly what I was paying for other than for them to be rude to me when I called in. The tech support is an utter joke! I have never paid an early termination fee to get out of a contract, but I was just THAT unhappy with these con artists. I, too, was told that my package included internet, but when I called about it a few days after installation, the CS rep was adamant that this was not a service they even provided.
I was treated as though I belonged in a looney bin for even suggesting that they had internet as a service. Simply a horrible, horrible, miserable experience that I would like to spare as many people from as possible. I keep getting told they can do nothing for me. Does anyone have advice on how to handle this?
Bad company I paid every Bill least they could do is stop ripping off customers and get better company morals. I switched Comcast to this because of the pricing and the deal of having the same amount being charged for 2 years! Not 12 months they never once mentioned that! But they sure Lied! I wish they would have honored what I was told over the phone! But I will be switching providers in the next couple of days! Disconnected 3 times while trying to establish service.
Took three phone calls to cancel my order. Bad, bad, bad. I was a Direct TV customer for almost 11 years. Never had any issues with customer service until today.
I was getting the lost satellite signal message. Have been thru heavy storms, blizzards, etc and very rarely lost my satellite signal.
Back in I had a similar issue that I am having now called and the service tech walked me through the satellite set up and problem solved. This time totally different experience. The first tech rep I spoke to did absolutely nothing. I asked her if this meant someone was coming to my house or were they calling me?
She never clarified. I hung up and called back about ten minutes later and spoke with another rep. After listening to my issues she told me a tech supervisor would call me back in 5 to 10 minutes. She confirmed my phone number and we hung up.
Three hours later still no call back. All he did was tell me I had to pay the Again made no effort to help. So I immediately hung up and called another provider and set up new installation. I am extremely disappointed with my experience today and now would never recommend it to anyone.
That said all good things must come to pass. Good-bye Direct TV. A Claim was put in for my house. Should big corporate business be able to get away with this or do we just have to roll over and let them do what Big Corporate wants to do.
She agreed, so then I am here and see absolutely nothing good about it. They are not the same since ATT bought them. I dropped them after almost 10 years.
This package is next to the lowest package. It has no sports channels at all. ATT had raised all these packages and they are outrageous. I think it is still a beta release that has not been finalized. Our modem keeps going out. They said 5 days before they can send anyone out this time.
Do not remain a Directv customer that moves from one state to another. I iwas lied to by a Directv rep. I was told that if I moved, all I would have to do was to take my receiver, and just pay for a new installation.
Okay, no problem. I was also told the bold-faced lie, that in my moving to the new state, that I could keep my current stations. The only thing that might be changed would be my local stations the truth. MY Rating: 1 Star.
Been a directv customer for about 15 years. Service has been good. The costs without my annual discounts are high, but the discounts make the fees tolerable. They ensured me I would still get the new customer price. I thought no big deal. They took me off the promotion plans. I called them back and every retention department said there was nothing they could do. I was getting the runaround for 3 hours. I said I want the deal I was offered and promised and she said she knew nothing about it.
Click, hung up on her. This went on for 3 hours with 5 different employees. I was one call short of disposing of everything they just installed. He saw the list of calls and the timeframe I was on the phone with them. Guess he felt bad. I should have been enjoying my new service instead of dealing with this. Not a good start of my 2 year contract but it was fixed. I guess the moral of the story is know your exact plan before you call.
We got the reward card yay, right…. We called and got to talk to a representative , they said there was no notes on this promotion and that we had to pay for the NFL ticket if we wanted to keep it….
Bunch of idiots! We said no, just take it off that should fix our bill right? My family and I will wait for this very disgusting contract to fulfill and them we are dumping them.
Never had such a huge bill for television. So disappointed. There customer service department is awful. They said that someone had added package to my account last week. I had never even heard of the package. They make up lies to cover their own butts because they are the one that added the package.
Their representatives are in the Philippines, and ALL the representatives that I have spoken with do not speak English well so it is very difficult to communicate any issues. I have never had to deal with such bad service. After 19 years of service, we relocated to a new state. Unfortunately, after having a technician come to set up a dish at our new home, we were unable to continue service with Directv, as there was no clear path for a dish to be placed. FOUR months later, still spending several hours on the phone with customer service, supervisors hanging up on us, etc.
NO customer loyalty or appreciation! Worlds worst company! I have had service for a year and a half. In that time the contractor that installed it did damage to my house in the 5 digit range. Direct tv said it was the contractors issue and the contractor said it was Direct tvs problem. I had to file with my homeowners to keep the damage from getting worse.
Remember: One of the huge benefits of switching from cable or satellite to streaming is getting AWAY from that type of arrangement. Many prospective customers may find that a service such as YouTube TV offers many of the same things for a lower cost. The one exception is regional sports networks. There are comparable options on the live TV streaming market that will keep more money in your wallet each month.
Autopay can be setup with bank account, debit card, or credit card. Dish charges an additional equipment rental fee for every received beyond the first. Cable TV : If you live in a city or town of almost any size, you probably have at least one cable TV company that serves the town. Some larger cities will have multiple cable TV providers, and when they compete with each other, prices drop quickly.
We won't list all of the cable TV providers you can pick from, because your options depend on where you live. Skinny Streaming Bundles : If you have a fast Internet connection available, you may be able to subscribe to streaming pay-TV services, also called skinny bundles.
The channels arrive at your home entirely through the Internet, rather than beaming down from a satellite. Skinny bundles don't require set-top boxes, which can save you additional money. But they don't typically work with DVRs, meaning you'll lose some functionality. Care to be untied to a contract? Sling TV may be your best bet. But you can watch movies, original programming, or older TV shows through these streaming services for a low monthly fee, so you'll save a lot versus a DIRECTV subscription.
Some customers may balk at the idea of having satellite TV because of potential signal loss during poor weather and because of having an ugly satellite receiver dish mounted to the house. If you can put up with a couple of disadvantages, you'll appreciate DIRECTV's great customer service , strong channel package tiers, and watching your favorite NFL team every week, no matter where you live.
Request for disconnection and refund must be made within 30 days after service activation. Write to Kyle Schurman at feedback creditdonkey. Follow us on Twitter and Facebook for our latest posts. Note: This website is made possible through financial relationships with some of the products and services mentioned on this site. We may receive compensation if you shop through links in our content. You do not have to use our links, but you help support CreditDonkey if you do.
About CreditDonkey CreditDonkey is a tv comparison website. Editorial Note: Any opinions, analyses, reviews or recommendations expressed on this page are those of the author's alone, and have not been reviewed, approved or otherwise endorsed by any card issuer. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. The menus are easy to navigate. Once users get past the initial setup of the remote and DVR, they will be able to record and binge-watch their favorite shows.
The DVR and actual remote control have a fairly basic design. The remote, like the interface, is easy to use. Remembering channel numbers can be a pain. Luckily, the menu allows users to select the type of programming they want to see. The remote doesn't have all of the capabilities and features of XFinity's X1. However, users will be able to find the channels they want with ease. The Genie DVR does a good job recording shows. It can record up to five shows at the same time.
So, anyone who enjoys tv won't have to worry about missing a show. These DVR systems connect to additional televisions. The mini Genies work in the same manner as the regular Genie. With the Genie Mini, subscribers you can start a show in one room and move it to another one. However, customers will still have to find a place to put it.
The reason placement matters is because the satellite needs to be in a place where the signal won't get lost. Or, the satellite dish needs to be in a place where something like snow does not disturb the viewing experience. Making sure that the satellite is placed in a place where it can be reached is important. Unless the customer lives in a place where the weather is perfect year-round.
If the weather is not perfect all the time, place the satellite in the most optimal spot. It is possible that the customer will have to remove snow or debris from it.
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