In most cases where your payments are not successful, the transactions are listed as "pending transaction" on your bank account. It usually takes around business days for that pending transaction to be canceled, after which your money will be refunded to your original payment method.
Please rest assured that we won't charge you unless your order s are successfully placed. For any additional inquiries, please contact us , and we will do our best to help! Pre-ordered items are shipped shortly after the manufacturing process. Delivery time may vary depending on carriers and shipping locations. Please allow for extra processing time at customs clearance and carrier delivery due to holidays and the current pandemic. If you placed an order containing multiple items, the entire order won't be dispatched until all items are ready unless noted otherwise.
If you wish to change the shipping address of your order, please contact us as soon as possible and we will try our best to accommodate your request. Please note, thatskyshop is not responsible for shipping information that was entered incorrectly. Unfortunately, we don't offer returns for our products. Our production goal is to obtain as accurate as we can the count of Pre-orders so that we can offer high-quality products and eliminate production waste.
If you are experiencing problems with your order missing or damaged items, etc. If this message pops up, it means that you might have placed an order without creating an account or that you didn't confirm your email during the account creation process. Don't worry: you can still use your order confirmation or shipping update emails to keep track of your package. However, we recommend creating an account before your next purchase for a faster and easier shopping experience in the future.
If the tracking number still appears non-existent a week after you receive the email, please contact us. Among all the Sky characters and creatures, Little Oreo is the first customer service representative due to his high popularity in Sky. Little Oreo Loves to Help! If you need assistance with anything regarding Sky: Children of the Light game, such as technical or account-related issues, our game developing team will be more than happy to help.
The Sky Customer Support team can be best contacted in-game through the widget on the top right-hand corner with the Support button. If you would like to give feedback regarding in-game features, please join the official Discord community! We encourage Sky Children to create and share fan-made content with their friends, family, and especially the Sky community.
We see this as an opportunity for everyone to share and express their Sky experience with others, and we love to see all the amazing content created by Sky Children. For more details, please visit here. Fan-made art and products can be created and distributed for non-profit purposes only.
It must also be made clear that the content is not official TGC merchandise in all places where they are available. Such content cannot be used for any purpose or promotion of anything that is not related to the TGC source IP. Last updated on May 18, We reserve the right, at our sole discretion, to update, change, or replace any part of these FAQs by posting updates and changes to our website.
If your question is not listed or you may need more help, please contact us. Close menu. Our Mission. Contact Us. Log in. Close bag. What mobile devices are compatible with STAR features?
How to scan STAR? How many times can STAR features be used? Can I bind multiple "You and I" Pins to my account? Can I link multiple "You and I" Pins with the same friend? If I bind two or more pins of the same kind to my account, can I use one pin while the other one is in cooldown? Can I unlink my friend? Can one STAR product bind with different accounts on multiple servers?
Are there any restrictions for STAR? How do I know this is the TGC official merchandise? Now when an HD recording is available, the box will automatically download in high definition. With the Sky "classic" box, the company allowed you to automatically turn the box off at night if it wasn't being used. With Sky Q, Sky has gone a step further; you can now set it to go into standby at any time when it's not in use.
To change the standby mode settings go to the main Settings page, Preferences and opt to have your Standby mode as either Eco, Active or none.
Here are a number of Sky Q Touch Remote tips and tricks to get more from the controller. With the Sky Q Touch Remote, you can use the touchpad to swipe up, down, left and right through the menus. Rather than scrolling with your thumb over and over again to go through the menu options, you can swipe and hold and the menu choices will scroll automatically.
If you press the power button quickly on the remote the Sky Q box goes off as you would expect, but if you've programmed the remote to work with your television, a long press will now turn off your TV as well. No matter what you are doing, you can dismiss it and go back to live TV at the press of a button. It is the button on the remote that looks like an arrow coming out of a square.
The Dismiss button also gets you back to live TV if you've paused at any point or are in the home screen pages. It basically works like the old "Sky" button on Sky HD. Don't confuse it for a back button though. To go back a step in the menu system either swipe from right to left on the Touch Remote, or press the left arrow on the standard remote.
Do not use the Dismiss button. Rather than having a button for the planner, a button for Sky Box Office, or a button for Settings, for example, you now just have to press the Home button to get to the main home screen and in particular "Top Picks". Sky Q offers a number of Sky apps that can run at the same time as you are watching television. On the old remote it used to be hidden behind the "Help" button and even then it didn't always work if your TV wasn't set up correctly.
Now input sources gets its own button at the bottom of the remote next to the "0" button. You can quickly turn on subtitles or audio description where supported by pressing the "? If at any point you don't understand what a menu option is, the "? To record a show, you can press the red "R" button on the remote at any point. Sky Q will automatically record the show and add a series link to record all future episodes. If you only want the one recording, press the "R" button again.
Press the button a third time and you remove the record request altogether. With the old remote you would have to tap the fast forward and rewind buttons to spin through the 2x, 6x, 12x and 30x speed options. Here there are two choices, one is to tap the rewind and fast forward button to select the speed you want.
Press the Dismiss button and you'll go back to the information page of the show or movie that you were watching. If you've added a second Touch Remote to your Sky Q system you'll need to pair it with your box.
To do this, point the remote at the box and then press the 1 and 3 buttons together. Follow the on-screen instructions to complete the setup, including selecting your TV and your speakers if you have them. If you've lost your remote down the back of the sofa, don't panic, you can find it by pressing the Q icon on the Sky Q box.
That sends out a signal to the Touch Remote which will then beep until you find it. Pressing any button on the remote will stop the beeping. On the home screen scroll down to Settings, then across to the right and scroll down to Setup, then across to the right to Remote Control. Select the remote you have and press Select. Now opt for "Control your TV". If you also want to set up a speaker system you can to that here as well.
You can press and hold the voice command button on the side of the remote before barking your order. Sky Q voice controls to try. You can also try a range of funnier commands by quoting movies. Naturally, not every famous quote will be recognised but there are still plenty. That's why we've put together this list of many that we've been told about or found. Each one will find the movie it is from on Sky Q. Whether you are watching live TV or downloading box sets to binge on, Sky Q now makes it even easier to watch your favourite TV shows.
You've got to know the tricks to get the most out of the experience though, otherwise, you could be missing out. Rather than going straight to the Recordings section on Sky Q, you can speed up the process of accessing things you are halfway through watching by going to the Continue option in the main menu.
Sky Q, like Sky HD, highlights new shows you can watch. There are two ways to get inspiration. The first is Top Picks and the second is the New Series option. To get to Top Picks simply press your Home button on your remote. You can find out if more episodes are available of your favourite shows by going to the individual info pages for a show and then selecting the "more episodes" button at the top-right of the main information.
Here you can see what's "On this week" or what's available to download "On-demand". If you're over keen and you've pressed the delete button by mistake, but hadn't finished watching an episode yet, you can undelete shows by pressing the Sky button on your remote and going to recordings.
Once here scroll down to "Deleted". Sky Q shows you all the content you've previously deleted and allows you to "undelete" them if you've made a mistake. Did you mean:. Discussion topic: Forgot sky box pin. All forum topics Previous Topic Next Topic. What's this? Forgot sky box pin. I've forgot my sky box pin to watch a movie Answered View answer in the context of this discussion.
Report post. Post 1 of Reply 1 Like. View answer in the context of this discussion. Best Answers. Re: Forgot sky box pin. If you need help please provide as much information as you can. Post 3 of Reply 0 Likes. Did this answer not help you? All Replies. If you haven't changed it, it will be the last 4 digits of your Viewing Card. Post 2 of
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